Effective Date: August 3, 2026
This website is owned and operated by Plumridge, Inc., doing business as Plumridge (“Plumridge”, “we”, “our”, or “us”). All customer enquiries, design consultations, quotations, orders, invoicing, payment processing, installation coordination, and customer support are managed by Plumridge, Inc.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, request a design consultation, request a quotation, place an order, or communicate with us by email, telephone, or SMS text message.
By using this website and submitting information through our forms, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name
- Company name
- Email address
- Telephone and mobile phone number
- Billing address, shipping address, and project address
- Project details, measurements, design preferences, and enquiry information
- Product, fabric, hardware, finish, and installation preferences
- Drawings, specifications, photographs, documents, or files you provide
- Quotation, order, payment, delivery, and installation information
- Website usage information, browser type, IP address, and device information
How We Use Your Information
We use the information you provide to:
- Respond to enquiries and customer-service requests.
- Arrange and manage design consultations.
- Prepare quotations, estimates, and proposals.
- Measure, manufacture, supply, deliver, and install products.
- Process orders, payments, deliveries, and customer requests.
- Provide product information, technical support, and installation support.
- Communicate with you by email, telephone, or SMS where appropriate and where you have provided consent.
- Maintain customer records and manage ongoing projects.
- Improve our products, services, website, and customer experience.
- Comply with legal, accounting, regulatory, and contractual obligations.
SMS Text Messaging
If you opt in to receive SMS communications through our website forms or by providing your consent directly to us, you agree to receive customer care-related and one-on-one communication text messages from Plumridge.
These messages may include responses to enquiries, design consultation scheduling, appointment information, quotations, order updates, delivery or installation coordination, technical support, and customer-service communications.
Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
Your consent to receive SMS messages is voluntary and is not required to purchase any products or services.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers who assist us in operating our business, including website hosting providers, customer relationship management platforms, accounting and payment-processing providers, manufacturers, workrooms, installers, shipping providers, telephone carriers, messaging platforms, and other vendors that support our business operations.
We may also disclose information where required to comply with applicable laws, regulations, legal processes, court orders, or governmental requests.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, operate website features, and analyse website traffic.
We may use analytics services to better understand how visitors interact with our website. These services may collect information such as browser type, device type, pages visited, approximate location, and time spent on the website.
You may disable cookies through your browser settings; however, some features of this website may not function correctly.
Payment Information
Payments may be processed through third-party payment processors. We do not ordinarily store complete payment-card details on our website. Payment information is handled according to the security and privacy practices of the applicable payment provider.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. Although no method of electronic transmission or storage can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.
Data Retention
We retain personal information for as long as reasonably necessary to respond to enquiries, complete projects, process orders, maintain business and accounting records, provide customer support, resolve disputes, and comply with legal obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests in accordance with applicable laws and may retain information where required for legal, accounting, contractual, or legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy, our SMS communications, or how your personal information is collected, used, or protected, please contact us.
For questions regarding SMS messaging, you may contact us through the Contact page on this website or by calling or texting the telephone number listed below.
Plumridge, Inc.
Doing business as Plumridge
4519 B Carpinteria Avenue
Carpinteria, California 93013
United States
Call or Text: (310) 230-0484
Email: [email protected]
Website: https://plumridge.com/
Contact Us: https://plumridge.com/contact/
Terms & Conditions: https://plumridge.com/terms-and-conditions/